About the Patient Experience Survey Report

What is the Patient Experience Survey Report? 
The MHQP Patient Experience Survey is a statewide survey of patients in Massachusetts. MHQP collected survey data from 64,000 patients. This survey asks patients about experiences with their doctor or their child's doctor, and other staff in the doctor's office. The most recent survey was conducted in the spring of 2013. MHQP has been surveying patients since 2005, and is the only independent organization in Massachusetts to collect and publicly report information about the patient experience. 
What is patient experience?
Patient experience refers to everything that happens to a patient. This can begin with a phone call to the doctor's office. It includes the whole time a patient is at the doctor's office and any follow-up contact that happens after.
Was my doctor's office included? 
To be in this report, a doctor's office must have at least 3 doctors. The office also must have received enough patient survey responses for results to be reliable (trustworthy). Here are some reasons your doctor's office might not be in this report:
  • This report does not include information about doctors who practice alone, practice with just one other doctor, or do not have enough survey responses from their patients.
  • This report is based on where doctors were working as of December 31, 2012. Patient experience results may change as doctors and other staff members leave or join the practice.